We have a 2-year replacement policy, which means you have 2-year replacement service for quality issues.

To be eligible for a replacement, you need to provide pictures/videos for us to check. You’ll also need the receipt or proof of purchase.

To start a replacement, you can contact us at sulomall@sjbwatch.com. 

If your replacement is accepted, you need to provide your shipping address and phone number again.
You can always contact us for any replacement question at sulomall@sjbwatch.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Returns Replacement

Once we have reviewed the evidence you provided, we will notify you and let you know if your replacement request has been approved. If approved, you will receive new order tracking within 5-7 business days. 
If more than 15 business days have passed since we’ve approved your replacement, please contact us at sulomall@sjbwatch.com.