Shipping Policy:

 

Contact Information:

Email: [email protected]
Address:
Room 1201, Building C, Phase II, Xinghe World, Address 2, Minle Community, Minzhi Street, Longhua District, Shenzhen China
Website: Sulomall.com

1. Order Processing Time:

Orders are typically processed and shipped within 3 business days of placing the order, excluding weekends and holidays.

2. Shipping Methods:

We offer standard shipping and have expedited shipping options available at an additional cost. The shipping times vary depending on the destination. Once the order has been shipped, customers will receive tracking information.

3. Shipping Rates:

Shipping rates are determined based on the weight of the order and the destination. Customers can view the shipping costs during the checkout process.

4. International Shipping:

We offer international shipping to select countries. Please note that customers are responsible for any customs duties, taxes, or fees incurred during shipment.

5. Lost or Damaged Packages:

If a package is lost or damaged, please contact our customer support within 7 days of the expected delivery date. We will work with the shipping carrier to resolve the issue.

 

Return and Refund Policy:

 

1. Returns and Exchanges:

We accept returns and exchanges within [number of days] days of the delivery date. To initiate a return or exchange, please contact our customer support to obtain a Return Merchandise Authorization (RMA) number.

2. Eligibility for Returns:

To be eligible for a return, items must be unused, in the original packaging, and in the same condition as when received.

3. Return Shipping:

Customers are responsible for the cost of return shipping, unless the return is due to an error on our part or a defective product. Please use a trackable shipping service for returns and provide the tracking number to our customer support team.

4. Refunds:

Once the returned item is received and inspected, we will process the refund within 7 days. The refunds will be issued to the original payment method.

5. Exchanges:

If you wish to exchange an item, please contact our customer support to arrange the exchange. Exchanges are subject to product availability.